1.6 AWS Support Plans: Developer, Business, Enterprise On-Ramp, Enterprise
Right, let’s talk about AWS Support. This is where you decide how much hand-holding you want, or more accurately, how much you’re willing to pay for someone at AWS to throw you a rope ladder when you’ve built your own trap and fallen into it. It’s not a feature; it’s an insurance policy and a concierge service mashed into one. The fundamental, often painful, truth is that the free support you get on the Basic plan is essentially “you can read the docs and use the forums, good luck.” For anything resembling a real workload, you’re going to need to open your wallet.